Course Description

Our courses are designed to offer flexibility and convenience, catering to different learning preferences. Choose the option that best fits your schedule and learning style:

Course Options:

✔ Online (Flexible Learning) – $49

• Study at your own pace with flexible online access.
• Ideal for those who prefer self-paced learning.

✔ Face-to-Face (In-Person) – $99

• Attend a 1 Full Day session or 2 Evening Classes for interactive learning.
• Get hands-on experience and engage with instructors directly.

Includes:

🏆 “Award” – Certificate of Participation (Non-Accredited).

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

What Will Students Learn?

• Define active listening and its key components
• Identify ways to become a better listener
• Use body language to reflect a positive listening attitude
• Understand the difference between sympathy and empathy, and when each is appropriate
• Create a listening mindset using framing, positive intent, and focus
• Be genuine in your communications
• Understand the communication process
• Ask questions, probe for information, and use paraphrasing techniques
• Build relationships to create an authentic communication experience
• Identify common listening problems and solutions

What Topics are Covered?

• Defining active listening
• Body language basics
• Attitude is everything!
• Encouraging conversation
• Building relationships
• Getting over listening roadblocks