Course Description

Our courses are designed to offer flexibility and convenience, catering to different learning preferences. Choose the option that best fits your schedule and learning style:

Course Options:

✔ Online (Flexible Learning) – $49

• Study at your own pace with flexible online access.
• Ideal for those who prefer self-paced learning.

✔ Face-to-Face (In-Person) – $99

• Attend a 1 Full Day session or 2 Evening Classes for interactive learning.
• Get hands-on experience and engage with instructors directly.

Includes:

🏆 “Award” – Certificate of Participation (Non-Accredited).

Key Learning Points:

1 – The service recovery catch

2 – When dealing with angry customers and customers showing strong emotions

3 – When you want customers to do something or follow your direction

4 – When the customer is arguing

5 – When the customer tells you they are having an issue

6 – When the customer expresses displeasure

7 – When turning negative experiences into positive ones

8 – When a customer has been given the wrong information

9 – When we are in the wrong

10 – When a customer requests a discount