Course Description

Our courses are designed to offer flexibility and convenience, catering to different learning preferences. Choose the option that best fits your schedule and learning style:

Course Options:

✔ Online (Flexible Learning) – $49

• Study at your own pace with flexible online access.
• Ideal for those who prefer self-paced learning.

✔ Face-to-Face (In-Person) – $99

• Attend a 1 Full Day session or 2 Evening Classes for interactive learning.
• Get hands-on experience and engage with instructors directly.

Includes:

🏆 “Award” – Certificate of Participation (Non-Accredited).

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Objectives:

• How to define their frame of reference
• How to establish a positive intent and a desired outcome
• Good communication skills
• How to draft a script for a difficult conversation
• Use specific steps to carry out a difficult conversation
• How to access additional resources as required